General Terms and Conditions

1. Scope

These terms apply to all quotes, order confirmations and contracts of Ostad in the areas of final/move-out cleaning, construction and maintenance cleaning, and flooring (installation, sanding, oiling, repairs). Deviating client terms apply only if Ostad accepts them in writing.

2. Quote and contract

Guide prices on the website are non-binding estimates. The written quote is binding and valid for 30 days. The contract is concluded upon written acceptance (email suffices) or signature of the order confirmation.

The quote is based on the client's information (number of rooms, area, condition, extras). If conditions on site differ materially (e.g. apartment not cleared, excessive soiling, adhesive residue, mould, pet or smoker traces, unsound subfloor), Ostad may quote a surcharge or withdraw from the contract.

3. Scope of cleaning

Final cleaning covers the rooms specified in the quote of the empty, swept apartment or house. Furniture and items not belonging to the rental property are neither cleaned nor moved.

Not included unless expressly quoted: high-pressure cleaning of balcony/terrace, cellar, attic, garage, laundry room, disposal, repairs.

4. Handover guarantee

If the cleaning is flagged at the handover by the property manager or owner, Ostad re-cleans the flagged areas free of charge. Condition: the complaint is communicated to Ostad within 2 working days after the initial cleaning and before the handover, and the apartment has not been used in the meantime.

Cleanliness is a relative perception. If a cleaning is still unjustifiably contested after re-cleaning, Ostad may call in a neutral expert for assessment.

5. Scope of flooring work

Flooring work is carried out according to the quote. The client ensures rooms are cleared, the subfloor is dry, sound and level, and electricity and water are available. Additional preparatory work (levelling, removing old flooring, moving furniture) is charged by effort unless quoted.

Material is charged by actual consumption including customary waste (5–10%). Statutory warranty under the Swiss Code of Obligations applies. Drying times after oiling/sealing must be observed; damage from premature use is excluded from warranty.

6. Prices and payment

All prices are in Swiss francs incl. 8.1% VAT. Cleaning is charged as a flat rate. Flooring work per m² or by effort according to the quote.

Payment within 10 days of invoicing (property managers: 30 days), in cash after acceptance or by QR invoice/TWINT. For flooring orders above CHF 3,000 Ostad may request a 30% deposit on order.

7. Dates, rescheduling and cancellation

Agreed dates are binding. Rescheduling is free up to 5 working days before the date; Ostad will endeavour to offer an alternative date.

If the client cancels within 5 working days before the date, 30% of the quoted amount is due; within 48 hours, 80%, as liquidated damages. Further claims remain reserved.

8. Liability and insurance

Ostad holds business liability insurance. Damage demonstrably caused by Ostad must be reported in writing immediately, at the latest within 2 working days after completion. Liability for slight negligence is limited to the invoice amount; no liability is accepted for indirect or consequential damage to the extent permitted by law.

No liability exists for pre-existing damage, for surfaces that can no longer be properly cleaned (e.g. damaged coatings, limescale damage), or in case of incorrect client information.

9. Data protection

Ostad processes personal data exclusively to carry out the order in accordance with the privacy policy.

10. Applicable law and jurisdiction

Swiss law applies. Place of jurisdiction is the registered office of Ostad GmbH.